All crypto-to-fiat transactions completed on Torexbit are final and non-refundable once the cryptocurrency has been successfully transferred to Torexbit’s wallet address and confirmed on the blockchain. This is due to the irreversible nature of blockchain transactions.

No refunds will be issued in the following cases:

• User sends cryptocurrency to the wrong address.
• User initiates a transaction with incorrect details (e.g., wrong amount or wallet address).
• Market price fluctuation after transaction initiation.

When users deposit fiat to purchase cryptocurrency:

• Torexbit will only process the crypto release after verifying the fiat deposit.
• Once crypto is sent to the user’s designated wallet address, the transaction is final and non-reversible.

Refunds for fiat deposits may be considered before the crypto is disbursed, under the following conditions:

• The user made an incorrect deposit (e.g., wrong amount, duplicate deposit).
• There is evidence of a system or banking error.
• The user’s verification or KYC process failed, and the account cannot be activated.
Fiat refund requests must be submitted within 7 days of the deposit and are subject to a processing fee and verification checks.

In rare cases where a fiat or crypto withdrawal fails due to system error or bank/network issues: Users must report the issue within 48 hours. Torexbit will investigate and resolve the issue within 7–14 business days. Refunds (if applicable) will be made in the original currency or equivalent market value.

Torexbit does not tolerate fraudulent chargebacks. Any chargeback initiated without legitimate cause may result in: Account suspension Blacklisting from future platform use Reporting to financial authorities where applicable If you believe a chargeback is warranted, please contact support first before initiating it through your bank or card provider.

To request a refund (only applicable in eligible fiat-related cases): Email support@torexbits.com with the subject line: Refund Request – [Your Transaction ID] Include: Full name and account email Transaction details (date, amount, currency) Reason for the refund Any supporting documentation Wait for a response within 3 business days. Processing time may take up to 14 business days.

Torexbit reserves the right to modify this Refund Policy at any time to reflect changes in legal, regulatory, or operational requirements. Continued use of our services indicates acceptance of any revised terms.